Privacy Policy

1. Introduction

Documentaal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Microsoft 365 document automation platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, organization)
• Account credentials and authentication data
• Document templates and metadata processed through our platform
• Communication preferences and correspondence with us
• Usage data and analytics related to platform features

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our document automation services
• Process and fulfill your service requests
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures to protect your data. As a Microsoft-certified solution, our platform adheres to Microsoft's security requirements and best practices. Your documents and templates are processed securely within the Microsoft 365 ecosystem, and we maintain strict access controls and encryption protocols.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• With your consent or at your direction

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict or object to processing of your data
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our services and our legal obligations.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: